Our support team may request that you record a screen video while troubleshooting an issue that you are having. Depending on the platform that you're using, you can learn how to record a screen video on your computer below.

Mac

If you are using Mac, you can use the QuickTime application to record a video of your screen. This application is pre-installed on your computer and instructions on how to use it can be found here.

Windows

We can suggest using Apowersoft's Free Online Screen Recorder to record a screen video if you're on Windows. Just in case, you can see how this service works here

Helpful Tip: Once recorded, your video can be uploaded to WeTransfer for easy sharing with us. This service is completely free to use. 

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