There are a few reasons why your SmartAlbums product key may be invalid during activation. Please check the following to troubleshoot:

Your SmartAlbums Subscription Status

If you're subscribed to a SmartAlbums plan, check to see that your subscription is still active in your Pixellu Account here. If your plan has been canceled, a new license would need to be purchased here in order to regain access to SmartAlbums. 

Please note that product keys associated to a cancelled subscription will no longer work. If you purchase a new subscription to SmartAlbums, you will receive a new product key by email after your purchase is complete. 

Your Entered Credentials 

Ensure that the product key and email you are entering are both correct - check for spelling errors and make sure you're using the same email address that is tied to your paid account. You can also learn where to find your SmartAlbums product key here

Your Version of SmartAlbums 

Confirm that the version of SmartAlbums that you are trying to activate is the same version that you have purchased (e.g. SmartAlbums 2 or SmartAlbums 2019). The easiest way to ensure that you have the correct version of SmartAlbums downloaded is to download your purchased version of the software. You can do that by using the SmartAlbums download link found in your purchase invoice directly from your Pixellu Account here.

Your Internet Connection

While SmartAlbums can be used offline, the initial activation must be completed while connected to the internet. Check to see that you are connected to a network to ensure that the activation will be completed successfully.

If you have any further trouble with your activation after following these steps, please send us an email to support@smartalbums.com and we’d be happy to help.

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