Troubleshooting

Going over how to troubleshoot issues with SmartAlbums & Cloud Proofing

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30 articles in this collection
Written by Anton Reed and Lera Nolan

Cloud Proofing: Error code 140

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Written by Lera Nolan
Updated over a week ago

How to generate SA.log file

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Written by Lera Nolan
Updated over a week ago

Why is my SmartAlbums product key not working?

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Written by Lera Nolan
Updated over a week ago

Unable to complete purchase

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Written by Anton Reed
Updated over a week ago

Why can't I see my custom template?

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Written by Anton Reed
Updated over a week ago

How to record a screen video

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Written by Anton Reed
Updated over a week ago

Why am I asked to purchase a new Cloud Proofing album credit for an album I have previously purchased?

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Written by Anton Reed
Updated over a week ago

Error Code: 126

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Written by Anton Reed
Updated over a week ago

Saving System Information file (Mac)

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Written by Anton Reed
Updated over a week ago

Error message: "SmartAlbums could not find such Cloud Proofing album on this computer"

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Written by Anton Reed
Updated over a week ago

Why don't my exported spreads match my design in SmartAlbums?

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Written by Anton Reed
Updated over a week ago

SmartAlbums crashes with Lavasoft Ad-Ware installed (Windows)

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Written by Anton Reed
Updated over a week ago

Lightroom/Bridge labels issue

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Written by Anton Reed
Updated over a week ago

Recovering a lost project (Windows only)

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Written by Anton Reed
Updated over a week ago

Why are some of my images/spreads not being exported?

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Written by Anton Reed
Updated over a week ago

Saving Console Logs (Mac)

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Written by Anton Reed
Updated over a week ago

Recovering a lost project (Mac only)

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Written by Anton Reed
Updated over a week ago

Error message: "Provided product key is not valid for the given email address or is blocked"

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Written by Anton Reed
Updated over a week ago

Why am I being asked for a product key during my trial?

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Written by Anton Reed
Updated over a week ago

Album not loading / missing files

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Written by Anton Reed
Updated over a week ago

Troubleshooting: SmartAlbums clean-up

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Written by Anton Reed
Updated over a week ago

High-DPR screens on Windows

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Written by Lera Nolan
Updated over a week ago

Conflicting application: Dell Backup and Recovery (Windows only)

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Written by Anton Reed
Updated over a week ago

How to clear image cache

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Written by Anton Reed
Updated over a week ago

Error message: "No matching template libraries were found"

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Written by Anton Reed
Updated over a week ago

Error message: "Original images could not be located"

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Written by Anton Reed
Updated over a week ago

Error message: "Current album layout is different from album company specifications"

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Written by Anton Reed
Updated over a week ago

Error message: "Missing Color Profile"

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Written by Anton Reed
Updated over a week ago

Error message: "Images missing from disk"

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Written by Anton Reed
Updated over a week ago

Cloud Proofing: Publishing issue

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Written by Anton Reed
Updated over a week ago